After your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.
Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card confirmation might take a few minutes.
We will also send you a download notification email separate from any transaction notification emails you receive from Karen's Kids store and/or PayPal. Click the View your order (see below):
I CAN'T SEEM TO FIND MY DOWNLOAD NOTIFICATION EMAIL.
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs.
Check your downloads folder and look for the product name and/or type the name of one of the products in your computer's search bar.
For now, you can still get to your file using the directions below.
Can I access my digital purchases from within my account?
Yes! To access your digital file(s), log in to your account and look for the order.
Click the order number to view the details. If you see a message that says Fulfilled (and the date) this indicates that your product was downloaded.
I’m having trouble downloading my files.
If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us for further assistance: Karen's Kids Studio Contact Us
See the zipper? A zip file is a compressed file. A zip file contains one or more files that have been compressed to reduce the size of the file. Once you double-click on that file or folder, it should open just as if it were a regular file or folder on your computer.
For PC users:
- Find the folder you want to unzip. Right click on it and select “Extract All.”
- In the “Select a File and Destination” window, click “browse” to choose where the unzipped files should be stored. By default, Windows unzips compressed files to their original location.
- Click “Extract” to unzip the files. Depending on how many files are present and the overall size of the folder, you might have to wait a few minutes for the process to complete. When finished, your files should be uncompressed and ready to use
For MAC users:
The zipped file may be in your “downloads file” in the hard drive or on your desktop. Click the zip icon (the image with the zipper) and the file unzips and appears as a regular file with the product name below.
If you continue to have trouble...
If you continue to have trouble, please contact Karen's Kids Studio Contact Us.